Refund policy

To request a return or report an issue with your order, email support@thewornpage.com with your order number.

Change-of-mind returns

You may request a return within 30 days of receiving your order if you change your mind or ordered the wrong phone model. Items must be unused and in their original packaging.

For these returns, you are responsible for return shipping costs. Original shipping charges are non-refundable, except where required by law. Approved refunds cover the amount actually paid for the returned item after discounts.

Damaged, faulty or incorrect items

If your item arrives damaged, is faulty, or differs from what you ordered, please contact us as soon as reasonably possible. Include your order number and, where possible, clear photos showing the issue.

We will assess the problem and provide an appropriate remedy, which may include a replacement or refund, in accordance with applicable consumer law. We will cover reasonable return shipping costs for confirmed faulty, damaged or incorrectly supplied items when a return is required.

The 30-day change-of-mind period and the unused/original-packaging conditions do not limit your rights for faulty or incorrectly supplied goods.

Contact us before sending anything back

Please contact us before posting a return so we can provide instructions. Do not send items to the sender address on your parcel unless we confirm that address.

We may waive the return requirement and issue an approved refund or replacement without asking you to send the item back. If so, we will confirm this by email. You do not need to send the item back when we waive the return requirement.

If a physical return is required, we will provide a valid return address and instructions.

Refund processing

Once your refund is approved and any required return has been received, we will initiate the refund to your original payment method within 5 business days. If we waive the return requirement, this period starts when we confirm approval.

Your bank or payment provider may take additional time to credit the refund.

Australian consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes or limits any rights or remedies available under applicable consumer law.